Joe Hiner

Loomanka — Founder

November 2022 - Present

Designed and implemented a fully custom web application utilizing core web languages - PHP, JS, HTML, CSS
Loomanka is a storytelling development tool which generates a unique data visualization of user defined story inflection points.
Collaborated on design systems, business development, and strategy.

Cruise — Manager of Service Operations, San Francisco Market

October 2017 - February 2024

Built 24/7 service operations across multiple facilities throughout San Francisco. Provided a clear framework to balance the contradictory goals of high utilization and fleet wide maintenance and updates.
Brought to production a unique program for rapid onboarding of associate technicians lacking prior experience in autonomous vehicle technology.
Spearheaded continuous improvement in team and intra-departmental processes as well as professional development of individual technicians.

De Laveaga Service Center — General Manager

October 2011 - April 2016

Nurtured a burgeoning business by designing and implementing multiple operations systems including customer scheduling and retention, parts management, and marketing.
Developed rapport with each customer while reinforcing De Laveaga’s brand which is associated with clear explanation of highly technical mechanical issues and individually shaped suggestions for action.
Mentored multiple junior technicians, advancing them from their first professional shop involvement to the successful, safe, and punctual execution of intermediate level repair jobs.

CERTIFICATIONS AND EDUCATION

Prompt Engineering — Multiverse School

July 2024

Product Manager Certificate — Product School

February 2023

Project Management Professional (PMP) — Project Management Institute

January 2022

Self-Driving Car Engineer Nanodegree — Udacity

April 2019

Master Automobile Technician — Automotive Service Excellence

March 2018

Web Development with Ruby on Rails — Dev Bootcamp

July 2017

B.A. Double Major in Politics and Philosophy — UCSC

July 2010

A.S. Microprocessor Architecture — American River College

July 2001

Joe Hiner

EXPERIENCE

Loomanka — Founder

November 2022 - Present

Cruise — Manager of Service Operations, San Francisco Market

October 2017 - February 2024

De Laveaga Service Center — General Manager

October 2011 - April 2016

CERTIFICATIONS AND EDUCATION

Prompt Engineering — Multiverse School

July 2024

Product Manager Certificate — Product School

February 2023

Project Management Professional (PMP) — Project Management Institute

January 2022

Self-Driving Car Engineer Nanodegree — Udacity

April 2019

Master Automobile Technician — Automotive Service Excellence

March 2018

Web Development with Ruby on Rails — Dev Bootcamp

July 2017

B.A. Double Major in Politics and Philosophy — UCSC

July 2010

A.S. Microprocessor Architecture — American River College

July 2001